1. Order Processing

All orders placed on www.bloodybrilliantcare.com are processed within 1–3 business days (Monday through Friday, excluding public holidays) from the date of order confirmation.

Orders placed after 5:00 PM IST or on weekends and public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and carrier details.

2. Domestic Shipping (India)

We currently ship to all serviceable pin codes across India. Estimated delivery timelines are as follows:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata): 2–4 business days
• Tier 2 & Tier 3 cities: 4–7 business days
• Remote or difficult-to-access areas: 7–12 business days

3. International Shipping

At this time, Bloody Brilliant ships primarily within India. For international enquiries or bulk/institutional orders, please contact us at hello@bloodybrilliantcare.com. We will make every effort to accommodate such requests on a case-by-case basis.

4. Delays & Force Majeure

Delivery timelines are estimates and not guarantees. Bloody Brilliant is not responsible for delays caused by courier partners, customs, natural disasters, strikes, or other events beyond our reasonable control. If your order is significantly delayed, please reach out to us and we will investigate with our logistics partner on your behalf.

5. Damaged or Lost Shipments

If your order arrives damaged or is reported lost in transit, please contact us at hello@bloodybrilliantcare.com within 48 hours of the expected delivery date. Please include your order number, photographs of the damaged packaging (where applicable), and a brief description of the issue. We will work with our courier partner to resolve your concern promptly.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at the time of placing your order. Bloody Brilliant is not responsible for non-delivery or delays resulting from an incorrect or incomplete address provided by the customer. Additional charges may apply for re-dispatch in such cases.

7. Contact Us

For any shipping-related queries, please reach out to:

Email: hello@bloodybrilliantcare.com

Website: www.bloodybrilliantcare.com